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What Our Legal Terms Mean for Your Account

These legal terms set out how pokeerace99 operates your account, handles your data, and manages transactions through DANA, OVO, and GoPay — availability depends on local law and eligible regions in Indonesia.

Account TermsData HandlingJurisdiction LimitsContact RightsPolicy Updates
pokeerace99 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about these terms, want to exercise a data right, or need to dispute a transaction connected to your DANA, OVO, or GoPay wallet, our support team handles legal enquiries separately from general account help. Use the channels below to reach the right team.

Live Chat — Policy Enquiries Open the live chat icon in your account dashboard. Select the legal or account policy option and describe your query. We route it to the right team.
Email — Formal Legal Requests For written legal requests — data access, account closure, transaction disputes — send your request by email with your account ID and the wallet method used.
Account Help Centre The help centre covers policy FAQs, wallet verification steps, and account-change procedures. Start here before escalating to a formal legal channel.
HOW WE HANDLE DATA

Data Security, Cookies and Account Retention

We keep your account data secure through standard encryption practices. Cookies are used to maintain your session state, remember your wallet preference between visits, and measure how pages load on your device. You can manage cookie settings through your browser at any time. We retain account data only for as long as your account is active or as required by applicable legal obligations — we do not hold data indefinitely once an account is closed on request.

Data Access Rights

You can request a copy of the personal data we hold on your account. Submit the request via email with your registered account ID and we will respond within the period required by applicable rules.

Cookie Management

We use session cookies and preference cookies tied to your wallet selection — DANA, OVO, or GoPay. Disable non-essential cookies in your browser settings without affecting your ability to log in.

Account Security Practices

Account access is protected by OTP verification sent to your registered mobile number. We never ask for your wallet PIN through chat or email — flag any such request to support immediately.

Requesting Changes or Deletion

To update registered details or request account deletion, use the email channel above. Include your account ID and the specific change requested. We process these in line with our retention obligations.

Common Questions About Our Legal Terms

These questions cover the things we hear most often about account rights, data, jurisdiction, and how to act if something in our terms is unclear to you.

Yes. Any transaction processed through DANA, OVO, or GoPay on this platform is covered by the same account terms. The wallet you use does not change the policy that applies to your account.

Access depends on whether your specific region permits it under local law. We only operate in areas where access is allowed. Check applicable local rules before opening or using an account.

Send an email to our support address with your registered account ID and a clear description of the data you want. We will respond within the timeframe required by applicable regulations.

We retain data only for the period required by legal obligations after closure. Once that period passes, your personal data is removed from active systems. Submit your closure request through the email channel.

We update terms when the platform changes or legal requirements shift. We note the update date on this page and contact you through your registered details when a change materially affects your account.

Contact support through live chat or email with your account ID, the wallet used — DANA, OVO, or GoPay — the transaction date and amount. We review the record and respond with the outcome in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.